Edmonton EPark Signage Redesign
March–April 2026
March–April 2026
project overview
This project focused on information design through the redesign of the EPark signage system in Edmonton, in collaboration with Lance Lei and Tessa Rivera. The objective as an information design project was to improve usability by addressing key issues in legibility, clarity, and user interaction within an existing public system.
Our team began by identifying problems with the current signage. Through a survey we conducted, users reported that the signs were difficult to read from a distance, confusing in terms of information hierarchy, and frustrating to use when trying to complete parking tasks quickly. These findings established a clear need for a more intuitive and accessible system.
A major focus of the redesign was restructuring the hierarchy of information on the signage. We prioritized key elements such as zone numbers and parking hours, ensuring that the most important information is immediately visible and easily understood.
The design also improves legibility through more refined typography, and increased type size and spacing of information. These changes allow the signage to function more effectively in real-world conditions, where users are often viewing it quickly or from a distance. As well, by applying the same the visual language between the parking sign and the payment sign, the system provides a more seamless user experience. To extend the system beyond just parking signs, a redesign of Edmonton's "Loading Zone" signs were done too, closely linking the visual language of our redesigned EPark signs to these as well, addressing the same issues with hierarchy and visibility from a distance.
Through iterative user testing, we refined the design to better address the issues identified in our research. The final outcome is a signage system that improves clarity, reduces confusion, and enhances the overall efficiency of the parking experience.
Our team began by identifying problems with the current signage. Through a survey we conducted, users reported that the signs were difficult to read from a distance, confusing in terms of information hierarchy, and frustrating to use when trying to complete parking tasks quickly. These findings established a clear need for a more intuitive and accessible system.
A major focus of the redesign was restructuring the hierarchy of information on the signage. We prioritized key elements such as zone numbers and parking hours, ensuring that the most important information is immediately visible and easily understood.
The design also improves legibility through more refined typography, and increased type size and spacing of information. These changes allow the signage to function more effectively in real-world conditions, where users are often viewing it quickly or from a distance. As well, by applying the same the visual language between the parking sign and the payment sign, the system provides a more seamless user experience. To extend the system beyond just parking signs, a redesign of Edmonton's "Loading Zone" signs were done too, closely linking the visual language of our redesigned EPark signs to these as well, addressing the same issues with hierarchy and visibility from a distance.
Through iterative user testing, we refined the design to better address the issues identified in our research. The final outcome is a signage system that improves clarity, reduces confusion, and enhances the overall efficiency of the parking experience.
existing ePark signage
user testing
After creating several initial prototypes, we user-tested them by printing them at 1:1 scales, testing whether different hierarchies made more sense against others, and seeing if they were still readable from a 15 foot distance. The input we got from this user testing session helped inform our final prototype.
final prototype
signage comparison
A comparison between the existing and redesigned EPark signage in Edmonton highlights key improvements in clarity and usability. The original sign presents dense, competing information with confusing hierarchy, making it difficult to read quickly. In contrast, the redesigned version prioritizes essential details: such as zone number and parking times, through clearer hierarchy, improved legibility, and a more cohesive visual system, allowing users to understand and navigate the parking process more efficiently at a glance.